Photon Electric LLC Overview
Photon Electric LLC is a medium-sized solar and electrical company based in Millersburg, Indiana. Founded in 2007, the company aims its services at residential and commercial customers, basing its business model on continued referrals and ongoing relationships with its existing customer base.
Photon Electric LLC has experienced steady growth and generates a little over $1 million in revenue annually through its single-location office. The company employs between 20 – 25 full-time staff, which consists of qualified engineers and local electricians that aim to deliver efficiency, promptness, and professionalism in their service.
Solar Panels and services offered by Photon Electric LLC
Specific Solar Panels Offered
Photon Electric LLC does not provide the exact specifications of each solar panel it uses; however, our research indicates that the company chooses from various brands depending on each customer’s needs and financial situation. Here is a list of solar panel brands that are available from Photon Electric:
|Q Cells Solar
|Canadian Solar Inc.
Specific Types of Solar offered
Photon Electric offers two main categories of solar systems: residential and commercial.
Residential Systems: Photon Electric uses qualified engineers to design and maintain their customer’s systems while also helping them eliminate as much of their utility cost as their property will allow.
The company begins the process by analyzing its customers’ homes and evaluating the system size requirements before creating a customized system design.
Commercial/ Industrial Systems: Photon Electric aims to work with businesses and tax-exempt organizations to gain more control of their monthly costs and provide an added layer of protection against unpredictable rate hikes.
Additional services offered
In addition to its solar installation service, Photon Electric is able to offer its customers end-to-end electrical services for projects of all sizes. This includes:
- Industrial Electrical
- Machine Troubleshooting
- Custom Control Panels
- Preventative Maintenance
- Electrical Safety
- Electrical Testing
- Electronic Repair
Installation costs and process
Photon Electric does not advertise its prices online and provides a free consultation that’s tailored to each project. By providing a large variety of solar panel brands to choose from, the company is able to help customers find suitable options that are within their affordability.
The company has received 16 customer reviews and earned a 4.1* rating overall. Despite the company not advertising its service cost, two customers expressed that the company’s pricing is competitive compared to other companies; however, this is an insufficient sample size to make a confident judgment.
Photon Electric LLC is legit. Here are some of their accreditations:
|Photon Electric LLC has been registered with the Indiana Secretary of State since the 23rd of April 2007 – SOS ID 2007-042300449
|The company is transparent with its contact details, address, and provides a contact request form on its website for after-hours communication.
|Photon Electric LLC is a certified installer of SMA Power solar panels.
The company was founded as H M Lektronics LLC in 2007 by Henry Miller and legally merged with W & S Solar LLC, owned by Wayne Eash, in 2013.
Our research indicates that H M Lektronics LLC and W & S Solar LLC specialized in both solar installations as well as wholesale electrical part sales. The merger of the two companies resulted in the joining of the two owner’s resources and splitting the business into two separate, specialized services.
Henry Miller continued the solar service but rebranded as Photon Electric LLC, while Wayne Eash launched WS Wholesale LLC as a specialized electrical parts wholesale company.
We did some additional research on H M Lektronics and W & S Solar and found no negative information or feedback about either company. This is a good sign, indicating that the merge and change of names were not due to bad publicity or financial issues.
Photon Electric LLC uses its own in-house staff and promises to focus on communication and professionalism before, during, and after the job, which it believes is the key to its success.
Based on the customer feedback, it seems that the company does deliver on these promises, as many customers have mentioned that the company’s level of communication and support exceeded their expectations. Here is an example:
|“Worked with me to decide what type & size of solar system we needed – grid tied with off grid capability. they took care of all permits & legal issues. Quick, efficient & professional installation. Followup customer service is well above the usual – answers questions quickly and knowledgeably. Very pleased with our system and service. I would highly recommend Photon Electric!”
Customer Service (Review Analysis)
Of the 16 reviews, the company received 4 reviews (25%) with ratings of fewer than 3*. Only 1 customer provided a reason for the poor review, which was due to a delay in receiving their quotation.
Despite the relatively small number of reviews, there is a notable positive trend of the company being easy to contact and providing excellent after-sales service.
The SolarEmpower View
Photon Electric LLC seems to provide its customers with good value for money and has assembled a strong portfolio of projects that vary in size and complexity. Despite the company’s relatively small size, the ongoing maintenance and communication levels provided by the company have largely exceeded its customer’s expectations, which is very encouraging.
However, due to the percentage of reviews that received a poor rating, there is reason to suggest that customers should exercise caution when considering using the company.
|Customer Service: 9/10