My-Smart House is a large, veteran-owned solar installation company based in California. With a combined experience of over 20 years in the industry, My Smart House provides quality products, including solar panels, home automation, energy-efficient products, pool heating & pumps, quiet cool fans, Nest smart thermostats, artificial grass, etc.
Since 2014, they have been adding value to homes by setting up top-of-the-line home automation, solar systems, windows, and drought-tolerant landscaping.
My-Smart House Service and Features
Solar Panels Installation: My-Smart House helps homes ‘go solar’ and reduce energy bills. For each of their clients, they provide the adequate amount of solar energy needed after going through the client’s previous energy bills, preferences, and plan going forward. The company works together with its customers, showing them exactly where solar panels will be, how much energy will be generated, and what options work best for the customer.
Swimming Pool Heating: My-Smart House helps homeowners maximize their swimming pools by using powerstrip and dual heat transfer technology to heat the pools in ‘unfavorable’ seasons.
Landscape and Outdoor Design: My-Smart House has specialists who design custom layouts for home yards. They design aesthetically pleasing yards suitable for receiving guests, having cookouts, relaxing, and hanging out with family and friends. Giving priority to protecting the environment, they also design beautiful landscapes that not only save you on yard maintenance services and strenuous work but also drastically reduce your water consumption.
Home Automation: This is a nice complement to the solar technology offered by My-Smart House. My-Smart House, as the name implies, makes your home smart by automating everything in your home, from security to lights, thermostats, and even the doorbell.
QuietCool Systems: My-Smart House offers QuietCool whole house fans to make homes more comfortable, especially in the summer months. These fans can easily replace air conditioners which cost a lot in energy bills. They are ultra-quiet and can displace hot air, bringing in refreshing air from outside to cool your home.
My-Smart House Service Delivery
There are customers who are happy with the services My-Smart House rendered to them. Most of the clients’ electricity bills were hundreds of dollars (higher in the summer months) before they got My-Smart House on board. The company staff takes time to explain the different types of purchase options and offers good incentives. They make sure to design the systems based on each client’s power usage; after installation, most clients have never had to pay utility companies for any extra power usage. The reviewers reported that the technicians are professional and the installation is fast (typically takes one day).
Other reviewers mentioned that the company workers maintain excellent communication every step of the way. At the end of the installation process, homeowners have been able to save a lot of money on energy bills. Reviewers also reported that they have had their systems up and running for many years without issues. Users can keep track of their power generation averages using a mobile app, and they know when they need to call and have the panels professionally cleaned.
On the flip side, a number of reviewers reported that their salesmen are pushy, putting pressure on prospective clients to close sales. The salesmen call prospects persistently and become overbearing over time. Other reviewers say that the company doesn’t honor financing claims. From reviews we crawled, the company promises a lot but delivers less than it promised.
Secret Shopper Analysis
We reached out to My-Smart House, a veteran-owned solar installation company based in California. With over 20 years of combined experience, My-Smart House offers a range of products and services, including solar panels, home automation, pool heating, landscape design, and QuietCool systems.
They help homeowners go solar, maximize swimming pool usage, design aesthetically pleasing landscapes, and automate homes for convenience and energy efficiency. Customer reviews indicate satisfaction with the services provided, with many reporting significant savings on energy bills and professional installations. However, some reviewers mentioned pushy sales tactics and unfulfilled promises.
Overall, My-Smart House has a review score of 4.4 and has opportunities to improve customer service and communication.
My Smart House illuminates the solar industry with a commendable review score of 4.4. Feedback from 409 customers reveals both positive experiences and areas for improvement. While some customers have expressed frustration with persistent and unwelcome contact, as well as difficulties reaching the company by phone, My Smart House is recognized for their commitment to openness and transparency.
Customers appreciate their willingness to address inquiries and provide comprehensive answers. By focusing on enhancing their customer service and ensuring prompt communication, My Smart House can further elevate their reputation and deliver an exceptional solar experience.
The SolarEmpower View
My-Smart House offers quality solar products made in America. Their staff is undoubtedly experienced in the solar industry. However, their sales process is reported to be pushy. A number of reviewers said that the company made many unfulfilled promises. Though we recommend them as a good company, you should lower your expectations and clarify contracts thoroughly.
|📞Customer Service: 6/10
Phone Number: 888-445-3020
Address: 39525 Los Alamos Rd. Ste B, Murrieta, CA 92563
Email: [email protected]