Hot Purple Energy (HPE) is a small company that installs and maintains solar energy solutions. The company was founded in 2009 and is headquartered in Palm Springs, California.
Solar Panels and Services
Specific Solar Panels Offered
Panasonic: Panasonic modules are of different colors, from blue to black, with varying wattages. However, the one thing they all have in common is that their efficiency ratings are high vis-a-vis their power ratings. In addition, their temperature coefficient is -0.26%, which is nearly 0.10% better than the industry standard of -0.35%.
They’re also covered with all-encompassing warranties that cater to every cost associated with repairing or replacing them within 25 years of their installation. All Panasonic models degrade at only 0.25% yearly, except those in the EverVolt PK Black series.
REC Solar: This brand’s panels are comparable to Panasonic’s specifications. However, REC Solar modules surpass Panasonic’s efficiency and temperature coefficient by narrow margins of 0.01% and 0.02%, respectively.
Specific Types of Solar Offered
Residential solar: HPE’s mainstay is residential solar installation, and it has completed many such projects, linking them to the electricity grid.
Commercial solar: HPE appears to have serviced only one commercial facility so far, its main office building. While it alleges to be capable of taking on commercial installations, it has almost no external experience in this subfield.
Off-grid solar: The company offers backup batteries, which can be added to solar arrays that cannot be connected to the utility grid. These off-grid systems can be mounted on rooftops or the ground in a temporary or permanent layout. HPE has performed this service for residential customers.
Mobile solar: HPE can install solar equipment on movable structures, including mobile phone charging stations, band vehicles, ATMs, and other custom mobile structures.
Installation Costs and Processes
After HPE’s representative has discussed the customer’s requirements during a free consultation, a custom solar system is designed and presented to the customer. If they’re okay with it, HPE draws up a contractual agreement incorporating all aspects of the services to be provided during the solar project. They sign the contract, and the company procures permits for installing solar arrays. When the company’s application for permits is approved, the system is installed. This process may vary slightly depending on the specific type of solar system HPE is tasked to install.
Customers report that HPE’s pricing isn’t low but commensurate with the quality of solar equipment and workmanship offered. However, the company does not disclose any financing options for customers who want to install solar panels but do not have the upfront cash required.
Hot Purple Energy has an A+ rating on the Better Business Bureau (BBB). It’s also associated with companies such as SunTech Roofing and NICOL AC, which provide other home improvement services. Considering these, in addition to the fact that the HPE has received many happy reviews from happy customers, we’re inclined to attest to its legitimacy.
HPE offers a 20-year workmanship warranty on its work. Significantly, this warranty means HPE will cover any costs associated with repairing or replacing faulty components within customers’ solar systems.
However, some customers have leveled criticism at HPE for its lack of a contingency plan, particularly when it cannot address flaws in its solar systems promptly. Aspects of their customer relations have been called into question, particularly the consistency of their responsiveness. However, it would be a disservice to label their customer service as poor across the board.
The SolarEmpower View
Coachella Valley residents looking for a company with a wealth of construction knowledge that offers high-quality solar panels and off-grid systems will find Hot Purple Energy a good option.
|📞Customer Service: 7/10