Green Ridge Solar Overview
Green Ridge Solar is a small-sized solar panel installation company with its main office in Tualatin, Oregon. Founded in 2015, it mainly serves the Portland, Oregon, area, providing grid-tied and battery-backup solar energy solutions for residential projects. Its estimated $6.1 million annual revenue is relatively decent for a company of its size.
Most reviews depict a positive picture of Green Ridge Solar, further enhanced by BBB accreditation and an A+ rating. It also carries 4.8-star ratings on customer review sites, showing that the company cares about customers.
Green Ridge Solar’s Solar Panel Services and Features
Specific solar panels offered
Green Ridge Solar offers two types of solar panels to choose from:
- Silfab: the model, in particular, is the SIL-380 BK, which is highly recommended. Silfab is an American company that manufactures its solar panels in the US. It is regarded as one of the top solar panel makers in the country. This model comes with a material warranty of 25 years and an output warranty of 30 years, with over 80% output guaranteed by that 30th year.
- SEG PV: the model, in particular, is the SEG 360, which despite being the budget option of Green Ridge Solar’s choices, still scores well in terms of power output. Its material warranty is 15 years, while its output warranty covers 25 years, with up to 84% power output by that 25th year.
SolarEdge provides the inverters for Green Ridge Solar, while LG Chem and Generac provide battery backup and generator systems. As for the roof racking frames used, Green Ridge Solar opts for IronRidge and Sunmodo.
Installation costs & process
Green Ridge Solar’s average installation cost is $12,958, the market average for Tualatin, Oregon. However, each solar panel installation project is different, meaning prices will almost always differ.
On its website, this company is very clear about its processes and advises customers to use its free estimates and calculate the savings they can make before even getting in touch with the company.
The first part is the site audit, where measurements are taken, and analyses are made to ensure the best possible site is chosen for maximum energy production. After that, the system is designed to fit the client’s budget. The website description states that “every detail is taken into consideration to ensure you get the best payback for your solar investment.” Once the client approves that, the operations specialist will handle permitting paperwork. Once that’s concluded, then installation can take place.
Installation is followed by an inspection by the local authorities and later by the utility company to ensure the system will appropriately and safely supply excess energy to the utility grid. Once the system is up and running, Green Ridge Solar says it is “committed to being there for our customers long after the final solar panel has been placed.”
Green Ridge Solar certainly appears to be a legitimate company.
- Trade Ally of the Energy Trust of Oregon: 10718135.
- 4.8-star average from over 80 reviews, of which only three are 1-star, while another six are 4-star ratings. The remaining are all 5-star.
- BBB-accredited with an A+ rating.
- Very clear with contact details on the website, along with a process outline.
Green Ridge Solar provides monitoring software courtesy of SolarEdge. The data shows the live performance of each panel can be accessed via computer or smartphone and is included for five years as part of the overall solar package.
Green Ridge Solar appears to be committed to providing all the aftersales support. This is stated on the company website: “We are dedicated to serving our customers long after their system is installed and running. We sell and build our solar systems to last, just like our service to you”. In addition, the products it uses are covered by 25-year warranties, along with its workmanship warranty.
From the customer reviews surveyed, the vast majority were positive. However, two negative reviews were concerning installation and the subsequent mishandling in aftersales service. These will be explored below.
Customer Service (Review Analysis)
89% of the Green Ridge Solar surveys investigated are 5-star rated, which shows that, more often than not, this company is a highly professional one. However, one customer stated that they were “lied to, misled, and when we pointed out an issue for tax credit certificate was told it won’t matter”. Green Ridge Solar replied to the review, apologizing for the negative experience and explaining that the issues had been seen to and the problems resolved.
A negative review not responded to makes similar claims, going into detail about how Green Ridge Solar was “less than forthright” with them. After being told that the rebate had been miscalculated and that the battery chosen would cost a lot more because of supply chain issues, the customer asked four times (twice verbally, twice in writing) to cancel the order. However, no reply was forthcoming on any of the requests.
To compound matters, with the installation set to proceed, nonetheless, the company brought the wrong battery. It also appears that the installation crew left trash in the customer’s backyard, and the installation did not pass the electrical inspection. As of the time of writing this review, Green Ridge Solar had not replied to the complaint.
The SolarEmpower View
The overwhelming majority of positive experiences shared by Green Ridge Solar’s customers make this a company worth recommending. Having two solar panel brands to choose from means potential customers are not faced with any tough choices.
The company appears willing to follow up on its installations and responds to most positive or negative reviews, which is always a promising sign. BBB accreditation with an A+ rating is also a good look.
The negative reviews are a cause for mild concern, but it appears that Green Ridge Solar is intent on correcting the mistakes it makes and does not try to sweep them under the rug.
|Customer Service: 8/10
|Solar Panel Quality: 8/10
|Installation Quality: 9/10
E-mail: [email protected]
Address: 19450, SW Mohave Ct., Tualatin, Oregon, OR 97062