Green Home Improvements Plus (GHI+) is a small company that transforms homes with top-notch solar systems, windows, doors, and hurricane shutters. Launched in 2014, this enterprise is based in the Boynton Beach area of Florida.
Products and Services
Residential Grid-tie Solar Systems
GHI+ installs residential grid-tie solar systems, which are home power setups using solar panels while staying connected to the local electric grid. Such a system lets extra electricity go back to the grid, called net metering. This helps homeowners save on energy bills. When there’s not much sunlight or higher power needs, the grid provides electricity, keeping power steady. Grid-tied solar systems usually don’t have battery storage, as they depend on the grid for backup power.
Installation Costs and Processes
During a free consultation with the client, the GHI+ salesperson answers any questions the client has about going solar and makes calculations when necessary. Afterward, the solar system is designed and configured to match the client’s rooftop, and the panels are physically installed according to the initial design. Then, a local electrician does all the electrical wiring necessary to get the system up and running.
GHI+ offers a program called Property Assessed Clean Energy (PACE), a partnership with Ygrene Renew Financial PACE funding. Through this program, GHI+ takes care of the initial labor costs for projects, allowing customers to pay the labor fee only after the project is finished.
For those who prefer not to use the PACE program, GHI+ provides alternative payment options, such as cash or attractive low and reduced-interest-rate financing plans, in collaboration with Service Finance, Loanpal, Sunlight, Greensky, and Mosaic.
GHI+ has earned an A+ rating and accreditation from the Better Business Bureau (BBB), which speaks to its credibility. As a certified solar, building, and electrical contractor in Florida, the company is recognized as a legitimate and trustworthy provider in the industry.
Green Home Improvements Plus protects the solar systems it installs with a 30-year warranty and offers good maintenance services post-installation. It’s easy to contact its staff, who act like complete professionals when dealing with customer queries and try to troubleshoot issues as soon as possible.
Secret Shopper Analysis
We reached out to Green Home Improvements Plus (GHI+), a small company based in Boynton Beach, Florida, specializing in solar systems, roof replacements, window and door installations, and hurricane shutters. GHI+ offers residential grid-tie solar systems, high-quality roof replacements, and window/door/shutter installations.
On top of that, they provide a free consultation, financing options including PACE, and have an A+ BBB rating. GHI+ has received mixed reviews, with positive feedback and concerns about customer service, communication, delays, and compliance. They offer maintenance services and a 30-year warranty on solar systems. While GHI+ is competent, improvements in customer service are needed.
Green Home Improvements Plus LLC has received mixed feedback within the solar industry, with an average review score of 4.1. Positive feedback from 37 customers is not specified in detail. However, it is important to note that there have been 12 instances of negative feedback. Customers expressed dissatisfaction with the lack of customer service, poor communication, delays in addressing concerns, and issues with installation and compliance with zoning requirements.
Some customers also reported difficulties in obtaining warranty replacements for faulty panels and a lack of transparency regarding the progress of their projects. These negative experiences highlight the need for improvement in customer service, communication, and adherence to contractual agreements.
Customers are advised to exercise caution when considering Green Home Improvements Plus LLC as their solar contractor. Addressing these concerns and implementing better communication practices will be crucial for enhancing customer satisfaction.
The SolarEmpower View
Green Home Improvements Plus is a competent provider of solar, window, door, and shutter installation services. Nevertheless, the company has identified areas for improvement, particularly in customer service. As such, we offer a measured recommendation for their services.
|📞Customer Service: 8/10