Zenernet is a midsize company founded in 2017 that used to provide residential solar and smart home technology solutions. It was based in Phoenix, Arizona. Sadly, the company went out of business in 2022, leaving many negative client reviews behind.
Solar Panels and Services
Specific Solar Panels Offered
It is uncertain which brands of solar panels Zenernet employs. However, the quality of these brands must be reasonably high, as there have been no customer complaints regarding underperforming panels. The standard 25-year performance warranty accompanies the majority of these panels.
Specific Types of Solar Offered
Residential solar: Homeowners opportuned to hire Zenernet before it crashed testified that the company could install perfectly operational solar arrays in homes and link those arrays to the appropriate utility grid.
Commercial solar: Commercial photovoltaic systems are designed for commercial facilities, but to date, no businesses have reported engaging Zenernet to install their solar systems.
Off-grid/ hybrid solar: A grid-tie solar system isn’t always the best option when there are frequent power supply interruptions in the electrical jurisdiction where the system is located. Customers who faced this problem had Zenernet install Enphase batteries or Generac generators in addition to their solar arrays.
Installation Costs and Processes
Zenernet did not compromise on any aspect of the installation process. The company promptly dispatched a representative to meet with the customer and elucidate the implications and benefits of adopting solar energy. The solar system would be designed to complement the architecture of the building’s roof, and applications for permits, grid connection, and other requirements would be prepared and submitted to the relevant authorities.
Upon approval of these applications, Zenernet would engage third-party technicians to install the system. However, this is where issues arose. The third-party installers were either unqualified to execute the installation, lacked adequate knowledge, or refused to adhere to proper procedures. Consequently, complaints regarding substandard installations increased towards the end of the company’s operations.
Zenernet charged considerably less than competitors, though the exact amount is unclear. Clients could learn about their solar system costs by requesting a quote. Payment options included cash, leasing, or solar loans. Early customers enjoyed good returns, but later ones faced losses due to shoddy work and unfinished projects.
Before going bankrupt and shutting down, Zenernet lost nearly all credibility. Initially praised for great customer service and prompt project completion, it declined due to bad work culture and mismanagement. Many unhappy customers threatened lawsuits. Additionally, Zenernet lacks BBB accreditation.
Zenernet guaranteed that the solar systems installed would function effectively for a minimum of 60 days. However, this 60-day warranty was not effectively upheld, as communication with Zenernet after the sale was.
The SolarEmpower View
While Zenernet’s prices were competitive, engaging its services proved challenging. For each satisfied customer, another expressed dissatisfaction due to inadequate communication and extended delays. Furthermore, the company’s practice of outsourcing projects increased its vulnerability to potential mishaps.
|💲Cost: 4/10||✅Legitimacy: 2/10|
|⭐️Quality: 4/10||📞Customer Service: 1/10|