Synergy Smart Homes Overview
Synergy Smart Homes is a solar installation company based in Colchester, Connecticut. They also provide their services out of state, serving Vermont, Massachusetts, and Rhode Island as well.
They provide both residential and commercial installations using the SunPower brand of equipment. In addition to solar panel installations, Synergy Smart Homes sells solar generators and rechargeable batteries.
Synergy Smart Homes Services & Specifics
Services
Full-service installations for residential and commercial buildings are the main source of business for the company. All of their technicians are NABCEP certified. They also provide consulting for those looking to get into solar.
Residential: Grid-tied and hybrid systems are available to homeowners looking to switch to solar. Rooftop shingle maintenance comes included with new installations. Each state the company serves has different tax laws for solar, but they will assist customers with getting those tax rebates.
Commercial: The company offers carport, rooftop, and ground installations for commercial use. They will provide all system monitoring and reporting, keeping commercial systems working at top efficiency. Like their residential systems, the company will assist with getting tax rebates from the states. The website boasts that Synergy has provided installations for big companies like Loewe’s, Walmart, and Toyota to name a few.
Backup Power: For those who aren’t looking for a full solar power system, Synergy offers solar powered back up batteries and generators for those looking for something small-scale. Customers can enroll in Eversource’s Connected Solutions program. This program rewards users for providing excess charge from their batteries to Eversource in times of high load.
Manufacturers Used
Solar Panels: The company is a licensed SunPower dealer. All parts of the system are manufactured by SunPower. This makes replacement and maintenance easy, since all of the parts are from the same source. SunPower has been in the solar business since 1985 and is a publicly traded company. It has a great reputation for quality parts and a comprehensive warranty program.
Generators & Batteries: The company’s generators and batteries come from three brands: Tesla, Generac, and SunPower. Tesla is arguably the most high-profile energy company in the world at the moment. Generac has been in the generator business for decades and has a high pedigree. SunPower is another giant in the solar industry. All of the products come with their own company warranties.
Installation Costs & Processes
Costs
Since Synergy exclusively sells SunPower solar systems. The average costs of one of these systems can range between $3,200 to $6,400. Labor costs are not clear, but based on reviews, previous customers have been satisfied with the costs.
Processes
Prospective customers can schedule either an online or in-person consultation session. Synergy asks customers to provide the size of their structure in square feet and their monthly electricity usage. From there, a representative from SunPower or one of the other manufacturers works with the customer to create the best solar system for them. Installation is next and when that’s completed, the representative will work with the customer with all required paperwork for tax rebates and warranty agreements.
Legitimacy
The company lacks some key information and isn’t listed on any accreditation sites. They are, however, listed as a licensed seller on SunPower’s company site and do have a presence on review sites and solar company listings. A company phone number and office address is also available. The website is very detailed with their services and they have a small social media presence. Synergy Smart Homes is definitely a legitimate company, but it is unknown how long it has been in business and lacks any BBB rating. This may be a turn-off for some, but not a big deal for others. At SolarEmpower, we consider their SunPower status as a sign of legitimacy.
Maintenance
The big selling point Synergy pushes is the SunPower warranty that comes with new systems. Customers will receive a 25-year warranty for panels, microinverters, racking, and power production. Add on a 10-year warranty for monitoring hardware and the company offers a robust warranty for its customers. All warranties cover labor and shipping costs for any replaced parts.
Synergizing smartly
Synergy Smart Homes works with some top brands to provide customers high-quality products and services. The company is more a dealer than an energy company, but they do have a high rating and good customer feedback.
It seems that the company provides great service, but the lack of company information and the fact that they are a dealer and not solar technicians may turn some away.
