Sun-Tricity Solar Power LLC Overview
About Sun-Tricity Solar Power LLC
Sun-Tricity Solar Power LLC is a small solar installation company based in San Diego, California. The privately-owned company was founded in 2021 and has a compact team of fewer than five staff members, making it significantly smaller than most of its competitors.
The company caters primarily to residential homeowners in the hope of maintaining lasting relationships and generating new business through existing customer referrals. However, the service is also available to commercial property owners upon request.
Solar Panels and services offered by Blue Sky Solar and Roofing
Specific Solar Panels Offered
Sun-Tricity Solar Power does not provide any information on the specific solar panels they use; however, they do claim that their solar systems are carefully selected to provide a more efficient home that saves customer’s money.
Specific Types of Solar Offered
Sun-Tricity Solar Power offers the following types of solar systems:
Residential Systems: Residential solar systems are the company’s main service. Sun-Tricity Solar Power claims that it strives to give its customers the information, tools, and freedom to choose the most suitable systems for their homes. The company’s sales team aims to work with each customer to ensure they are comfortable with the financials, options, and timeline.
Commercial Systems: Sun-Tricity Solar Power provides San Diego, Los Angeles, and Orange County customized solar system designs for large properties. The company mentions that it helps customers decide on system logistics, financials/incentives, and deadlines and work diligently to provide a professional and informative experience.
Grid-Tied Solar Systems: With grid-tied solar, customers can attach their systems to the utility grid, meaning that they do not need batteries for the system to operate. Any excess solar electricity is accounted for and is reset every fiscal year.
Off-Grid Solar Systems: Sun-Tricity Solar Power also provides customers with off-grid battery backup systems, which allow them to generate their own electricity, providing true autonomy.
Additional services
Sun-Tricity Solar Power also offers an inverter installation service. The inverters come in the following two types:
Micro Inverters – Uses individual MPPT for each solar panel, unlike the traditional string inverters. This means that each panel is independent and can produce as much power as possible, regardless of the shading of its neighboring solar panel.
String Inverters – These include optimizers that work independently like micro-inverters while retaining the ability to have battery backup. Accessories include dedicated solar outlets for black-out occurrences without batteries and electric car phase 2 charging capability.
Installation costs and process
Costs
Sun-Tricity Solar Power offers its customers a free consultation to provide the exact pricing for their service. In addition to a zero-down financing option, customers can also save money on their systems by taking advantage of the 26% Federal tax rebate based on the full installation cost of their solar system.
As a relatively new company, Sun-Tricity Solar Power has received only three verifiable customer reviews online; however, none of them referred to the price that the company charged. Due to the lack of information available, there is no guarantee that customers in the past have paid the quoted price.
Legitimacy
Sun-Tricity Solar Power LLC is a legitimate company. But there are a few concerns.
| Sun-Tricity Solar Power LLC has been registered with the California Secretary of State since the 6th of April 2021 – ID # 202109911064. |
| The company is transparent with its contact details and provides its contact details and address on its website. |
However, aside from the information above, we could not find any other certifications or accreditations for the company, such as a NABCEP certification and a Master Electrician License etc, which are crucial pieces of information that one looks for in an electric product installer.
Maintenance
The company mentions that all of its products come with a 20 – 25 year warranty, guaranteeing at least 80% performance after the 25 years; however, they do not mention if they conduct installations themselves or use a 3rd party company to do so. It is recommended that customers clarify this prior to installation.
That said, despite the company only receiving 3 customer reviews, 2 of the reviews were extremely negative and suggests that the company’s maintenance service is significantly below expectation. Here’s one of the reviews:
| “I had and continue to have the same experience. There are no call backs, broken appointments, absolutely no follow-up and many empty promises for service. Worst company ever to do business with. Pass them up.” |
Customer Service (Review Analysis)
Based on the three customer reviews, the signs aren’t very promising. Here’s another review that we found interesting.
| “Installed pool solar system by this young guy 5 years ago. When it comes to call for service/repair, very difficult to contact him.
He broke 2 appointments–didn’t show up. I had to call another company for service.” |
There seems to be a couple of trends emerging – Appointments being missed and difficulty in contacting the company.
We dug a little deeper, and when reading the company’s “About Us” page, it seems to have been written for a sole proprietorship. Here’s the information displayed on the company’s”About Us” page:
| “When I graduated University I knew I was very excited about the prospects of renewable and sustainable energy and how it can impact us in such a positive way, I thought of nothing I wanted to work with but Solar energy.
I started Sun-Tricity right away, it has now been over a decade of working in Solar in San Diego, with such a hands on and holistic approach. I have learned truly what there is to know about making Solar work for you, in a no pressure sales way. My approach is educational, practical and straight forward, I want you to be just as excited about the positive affordable lifestyle change that gives so much in return. Go Solar.” Richard K. |
Certainly unusual – However, we are not suggesting that a sole proprietor cannot deliver exceptional service. This is simply to ensure that customers have all the information required to make an informed decision.
The SolarEmpower View
Our research indicates that there are a few concerns that one needs to be aware of when deciding to make use of the services of Sun-Tricity Solar Power LLC. Firstly, the company has received negative feedback from 2 of 3 (67%) customers that have provided reviews.
Secondly, there is evidence that creates concern around post-installation contact and maintenance-related issues.
Finally, when compared to other, more well-established solar companies, Sun-Tricity Solar Power LLC struggles to match up in manpower, guarantees offered, or cost-effectiveness.
For these reasons, SolarEmpower would not recommend Sun-Tricity Solar Power LLC. As a new company, they seem to have a long way to go until they reach California’s higher tier of solar providers.
| Cost: 5/10 | Legitimacy: 2/10 |
| Quality: 2/10 | Customer Service: 1/10 |
