Overview
Southern Light Solar is a mid-size solar panel installation company based in New Bedford, Massachusetts. Founded in 2013, the company offers solar energy solutions to homes and businesses in Massachusetts and Rhode Island.
With an understanding of weather conditions, building and tax codes, regulations, rebates, and solar energy solutions, the company offers homeowners and businesses a smooth transition to solar energy supply.
Southern Light Solar’s Services and Features
Solar Canopies: States with high population density, such as Massachusetts and Rhode Island, have no choice but to maximize real estate. Part of the innovations employed to manage space are solar carports or canopies. Southern Light Solar installs solar canopies for clients looking to generate hundreds of kilowatts of solar energy while simultaneously having a car park or workspace.
The carports can also serve as a natural location to integrate EV charging stations. The solar canopies and carports, made from aluminum/steel, are engineered for strength and durability; they are designed to withstand different weather conditions, including wind, rain, and snow. Southern Light Solar particularly takes into account snow loading, especially in New England, making sure that they install dependable and durable solar canopies.
Rooftop Solar Panels Installation: Southern Light Solar offers the installation of high-quality solar panels. Keeping in mind the peculiarities of seasons and weather conditions all over Massachusetts and Rhode Island, they design the best solar energy solutions suitable for respective locations.
The positioning of homes could also be a factor considered before designing a suitable solar energy system. At the time of this report, Southern Light Solar offers premium solar panels from SunPower, Panasonic, and Silfab.
The whole solar installation process takes about two months. In the first month, Southern Light Solar worked with the local authorities to get all the required permits and approvals. They also work with your utility company to get permission to connect your home to the power grid.
In the second month, the installation is scheduled, and you are assigned a project coordinator who will keep you updated as the project unfolds. Next is the final inspection by local authorities and the final permission to operate from the utility.
Southern Light Solar Service Delivery
Reviewers generally reported that they were pleased with the solar energy solutions offered by Southern Light Solar. Their staff is willing to answer numerous questions customers have on different topics ranging from system monitoring to financing options, metering, solar renewable energy credits, and how solar energy works. Southern Light Solar has good customer service, as the project managers update customers at every stage of the installation process.
However, some reviewers complained that they didn’t receive solar and renewable energy credits on their bills. There are also some reports of unfulfilled warranty agreements; some clients’ faulty systems have not been attended to. Overall, the company provides somewhat good service to its clients.
Maintenance
| Maintenance Component | Description |
| Custom Owner’s Manual | Southern Light Solar provides each client with a customized manual that explains how to use and maintain their solar system in simple, easy-to-understand terms |
| Regular System Monitoring | The company regularly monitors installed systems to identify any potential issues, followed by troubleshooting if necessary |
| Workmanship Warranty | In addition to the manufacturer’s warranty on power-generating hardware, the company offers its own workmanship warranty to cover the quality of of the installation work |
Secret Shopper AnalysisWe reached out to Southern Light Solar, a mid-size solar panel installation company based in New Bedford, Massachusetts. With expertise in weather conditions, building codes, regulations, and solar energy solutions, they offer smooth transitions to solar energy for homes and businesses in Massachusetts and Rhode Island. Their services include solar canopies and carports, rooftop solar panel installations, and high-quality solar panels from SunPower, Panasonic, and Silfab. Reviewers generally expressed satisfaction with the solar energy solutions and customer service provided by Southern Light Solar. However, some concerns were raised regarding solar and renewable energy credits on bills and unfulfilled warranty agreements. Additionally, Southern Light Solar provides maintenance through a customized owner’s manual, regular system monitoring, and a workmanship warranty. We recommend conducting thorough research and due diligence before choosing their products and services. |
Review AnalysisSouthern Light Solar holds a mixed reputation in the solar industry, with an average review score of 3.5. While they have received 14 5-star ratings, indicating satisfaction with their professionalism, quality, responsiveness, and value, they have also accumulated 5 reviews of 3 stars or less. Customers have expressed disappointment, claiming that the company failed to fulfill promises and encountered issues with system reporting and responsiveness. These negative experiences indicate room for improvement in areas such as customer service and delivering on commitments. While Southern Light Solar exhibits strengths in professionalism, quality, responsiveness, and value, addressing the concerns raised by customers would contribute to enhancing their overall service and reputation. |
The SolarEmpower View
Southern Light Solar offers innovative solar energy solutions for homes and businesses. However, we advise that you be careful and do adequate due diligence before opting for their products and services.
| 💲Cost: 8/10 | ✅Legitimacy: 8/10 |
| ⭐️Quality: 8/10 | 📞Customer Service: 7/10 |
Contact details
Phone Number: (774)-473-9339
Address: 287 Sawyer Street. 1 West, New Bedford MA, 02746
