Service Experts Heating & Air Conditioning Overview
Service Experts Heating & Air Conditioning is a large company with its head office in Texas but serves over 90 locations spread across the USA, from New Jersey to San Francisco. The company has been installing solar energy projects since 2000; however, it is not its primary service offering. This could explain the lack of online reviews about this aspect of Service Experts Heating & Air Conditioning’s business.
It offers solely residential grid-tied solar energy solutions, and its main business source appears to be attracting new customers. There are a fair few negative reviews, meaning customer recommendations might not be so high on the list of priorities for new business. However, Service Experts Heating & Air Conditioning does appear to try to respond to as many reviews as possible.
Service Experts Heating & Air Conditioning completed the purchase of Go Solar Power LLC in January 2022. Therefore, it could be assumed that Go Solar Power’s service offering of free home assessment & system quote, solar financing, solar array design & engineering, system installation, and tax credit preparation will all be assimilated into Service Experts Heating & Air Conditioning business structure. However, that is yet to be accurately reflected in the company’s website services description.
Service Experts Heating & Air Solar Panel Services and Features
Specific solar panels offered
Service Experts Heating & Air Conditioning hails itself as the leading Tesla Power Wall installer in the American South, which is the only mention of solar power on its website. Go Solar Power LLC, which offered LG Solar, AXITEC, and Q-Cell solar panels, were purchased in January 2022. However, it’s unclear whether these solar panel options will continue under Service Experts Heating & Air Conditioning’s management.
If that transpires to be the case, it’s worth noting that LG Solar, AXITEC, and Q-Cell are all reputable brands with an excellent standing in the solar energy industry. Tesla is a bit more of a mixed bag, but as a global giant in various tech industries, it could well be at the forefront of future innovations, even solar energy.
Specific types of solar solutions offered
It appears that Service Experts Heating & Air Conditioning offers solely grid-tied residential solar energy projects. Go Solar Power did offer commercial grid-tied solutions and hybrid solar systems for residential installations. It is yet to be seen if Service Experts Heating & Air Conditioning will add these services to its repertoire.
As the company’s name suggests, Service Experts Heating & Air Conditioning’s main offering is heating, ventilation, and air conditioning systems. Pairing this with solar energy means that it can really turn around a home’s energy-saving capabilities.
Installation costs & process
Service Experts Heating & Air Conditioning’s website does not mention costs. Since most reviews have been about HVAC and other associated jobs, there’s no clear indication of what its solar energy projects would cost on average.
Notwithstanding, Go Solar Power had an average installation cost of $12,760, slightly lower than the industry average. However, it remains to be seen what pricing strategy Service Experts Heating & Air Conditioning will adopt going forward.
Service Experts Heating & Air Conditioning provides free quotes and consultations, along with financing options and guides for tax credits when purchasing solar panels.
Its process starts with customers calling for a consultation, from which it can design a unique plan for that customer. After that, it will draw up an estimate to explain how much the customer will save in the future. Finally, if all parties agree, an installation date can be set.
Service Experts Heating & Air Conditioning is a legitimate business, especially with its primary offering of HVAC systems. It has ACE certification, BBB accreditation since 2009 with an A+ rating and lists contact details for all its offices across the USA. It’s very active on social media, which is always a good sign, and the company answers most reviews.
Adding further claim to being a legitimate company is the CSR that Service Experts Heating & Air Conditioning does in its community. It is a staunch supporter of the Make-A-Wish America Foundation.
The numerous customer reviews also add weight to this legitimacy. However, the sheer number of negative ones cannot be ignored. This is particularly the case with sales agents who seem intent on up-selling and some installations that were not firing on all cylinders from the off. The point of up-selling is also mentioned in reviews of the company.
There is no clear indication of what Service Experts Heating & Air Conditioning provides in terms of maintenance for solar panel installations. There’s no mention of warranties, although most solar panel manufacturers offer 20-25-year warranties.
Customer reviews were mixed on this count too. Some said they were pleased with maintenance teams addressing issues quickly. Others, however, stated that though some teams were on-site quickly, they did not resolve the issue; others still were told a team would be coming, yet no one showed up.
It must be specified that these reviews are about Service Experts Heating & Air Conditioning’s other services and are not related directly to solar energy installations. However, if that is the company culture, then it is possible to extend to most aspects of the business.
Customer Service (Review Analysis)
We looked closely at some customer reviews to expand further on the above. One review went into great detail about a brand-new HVAC unit that had just been installed. It was constantly giving the customer trouble, who explained that service teams “may come out within 24 hours but rarely do they fix it that day”. She concluded the post by saying, “I highly recommend avoiding this company!”
Another review called Service Experts Heating & Air Conditioning’s business model “dubious,” citing that someone printed his name into a service agreement without his consent. For two years, the customer was hounded to pay the agreement fees, despite never agreeing to it. The company responded with an apology and a request for him to contact the customer care team to handle the issue once and for all.
The SolarEmpower View
Though the company is legitimate, there are still enough negative reviews about Service Experts Heating & Air Conditioning to make one wary. In terms of solar power solutions, there is very little information available. However, if it intends to make use of the brands associated with Go Solar Power, then it will have some top-quality solar panels from which to choose.
Of 70 reviews, 44 are one-star ratings, which hardly bodes well. However, those ratings are for installations other than solar panel jobs, of which there were not enough details.
|Customer Service: 6/10||Legitimacy: 8/10|
|Working Conditions:5/10||Maintenance: 5/10|
E-mail: [email protected]
Address: 1840, N Greenville Avenue, STE 128, Richardson, Texas, TX 75081-1874