Power Home Remodeling Group LLC (PHRG) Overview
Power Home Remodeling Group is a large multi-purpose company specializing in home interior and exterior installation and renovation. The company has about 2,600 employees, serves 23 states in the U.S., and generates around $700 million in yearly revenue. Adam Kaliner and Jeff Kaliner founded PHRG in 1992. It is currently headquartered at 2501 Seaport Drive, Chester, Pennsylvania.
Power Home Remodeling Group’s services to homeowners include windows and sliding doors replacement and construction, roofing construction, entry doors design and building, and solar PV insulation services. The company partners with SunRun to provide customers with monocrystalline solar panels. PHRG also runs various initiatives to improve individuals’ lives in society.
Power Home Remodeling Group Services and Specifics
Solar Panels offered by Power Home Remodeling Group
Power Home Remodeling Group combines with SunRun to use its solar panels for its installation services. The panels come with a 10-year guarantee.
Specific Solar Panels Offered:
PHRG installs monocrystalline solar panels from Sunrun. These panels are manufactured by LONGi and Costco but marketed by SunRun. Their energy efficiency is anything between 15% and 22%. Their output rating is also between 250W and 400W. This makes them effective for residential and commercial properties.
Specific Types of Solar Offered:
Residential Rooftop solar: Power Home Remodeling Group installs only residential solar systems for users. PHRG’s engineers customize the panels to fit any roof shape and pitch. There’s no indication of Ground-mount solar service on the company’s website.
Installation Costs and Process
Costs
Power Home Remodeling Group gives clients prices based on their individual needs. Before installation, the quotation team provides a free in-house survey to guide clients in making the best solar decision for their homes.
Compared with competitors, PHRG’s prices are higher, and buyers who cannot afford them resort to using their competitors’ services. Some PHRG’s customers complained that the company’s services were unsatisfactory despite paying the quoted price.
Power Home Remodeling Group Solar did not state the financing options they have for users. Therefore buyers will contact customer service to find out which option is best for them.
When we asked Power Home Remodeling Group Solar about costs, the company said:
| “We give the best solution for your home and business through our quality and cost-competitive solar energy systems.” |
PHRG’s statement shows that they seek to give consumers value for their money. However, some previous customers have left reviews that indicate unsatisfactory customer experiences.
Legitimacy
Power Home Remodeling Group has valid certifications from these organizations:
- Member of Solar Energy Industries Association (SEIA).
- BBB accredited with an A+ rating.
- The company has a contractor/building license from every state it operates in.
- PHRG is SunRun’s major partner.
- PHRG is transparent about its contact information and social media handles.
- PHRG has several initiatives, including Power Veterans Initiative and Alex’s Lemonade Stand Foundation.
Maintenance
Power Home Remodeling Group is flexible with time; they are easy to contact through their sales personnel. However, PHRG is inconsistent with its scheduling. Customers claim that the company always cancels at the last minute or shows up without notifying them and, as such, disrupting their plans.
PHRG replies to their emails and phone calls, but their response to customers’ problems is slow. Some customers say they encounter a communication breach after the team completes their installations. Thus, the company does not seem to maintain a strong after-sales relationship with its customers.
Power Home Remodeling Group does not specify any additional service warranty apart from the SunRun product warranty. That means customers have no assurance that the company will be liable to provide free post-installation repair services. This unattractive warranty package is one of the subjects of customer complaints about the company.
The company has been met with several poor customer ratings and reviews online. Many customers have derided the company for its untidy, error-prone installation and construction services. Most customers disproved the attitude displayed by PHRG salespersons. They expressed that they were pushy and spent long hours discussing their products without considering customers’ time.
The SolarEmpower View
PowerHome Remodeling Group is one of the United States’ most prominent companies with expertise in home remodeling and solar system installation services. The company offers industry-leading solar systems with an assurance of long-lasting performance.
However, their services have a poor rating because of the numerous complaints by their consumers. As a large company with a large customer base, meeting all customer demands may be challenging. Nonetheless, there is a glaring need for the company to take deliberate measures toward improving its warranty packages, customer services, and service quality. SolarEmpower recommends that buyers favor companies with better service and ratings.
| 💲Cost: 7/10 | ⭐️ Quality: 4/10 |
| ✅Legitimacy 8/10 | 📞 Customer Service 5/10 |
