MYOWN POWER Review 2024 - Our Secret Shopper Explores

Installer
Installing solar since 2006
6.2
(Expert Rating Score)

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Updated on 2023-10-17

Overview

MyOwn Power is a small-size solar installation company based in Fort Worth, Texas. The company makes it easy for organizations, homeowners, businesses, schools, non-profits, and government entities to switch to solar energy supply. 

Established in 2016, their mission is to offer renewable energy to clients looking for a clean and feasible way to cut down the ever-rising rates from mainstream energy providers, while not affecting daily lives or monthly budgets. Once their clients sign up for solar energy supply, they take care of the entire process, from permits with local municipalities to design and installation.

 

 

MyOwn Power Services and Features

Solar Power System: MyOwn Power offers photovoltaic systems for both residential and commercial buildings. Solar panels are installed (on rooftops or mounted on the ground) to generate electricity for the users. The ground-mount solar panels are applicable in large-scale utility stations; the company can help clients build a solar farm to generate steady income by selling electricity back to the grid.

 

Solar Attic Fans: MyOwn Power offers natural light solar attic fans that are manufactured using high-impact photovoltaic solar panels to power the fan during the day. Installing a solar attic fan is a simple way to add a motorized venting system to your home without needing any extra electrical wiring or structural changes. Installation takes less than one hour as the units are fully operational right out of the box.

 

HVAC: MyOwn Power offers different products for heating, ventilation, and air conditioning in your home. The system is set up to provide heating and cooling services to both residential and commercial buildings. With so many options available, the company helps its clients decide which option is best for each peculiar situation. They also have an array of product partners to provide a nice collection of brands.

 

Post-Installation Service: MyOwn Power offers ongoing monitoring and repair services after the installation and set up of solar panels. They guarantee energy generation from the American-made solar panels they install, with industry-standard warranties. Their clients can easily track and view energy consumption and production with free weekly emails, e-billing, and a dedicated mobile app.

 

Financing Options: Pricing and savings depend on various factors such as location, solar system size, government rebates, and local utility rates. The company clearly states that there is no guarantee of savings on the customers’ total electricity costs. The clients’ location determines the financing terms, as financing is unavailable in all locations. 

 

Legitimacy

MyOwn Power is a legitimate company. Here are some of its most recent accreditations and partnerships:

  • It is a BBB-accredited business.
  • The company has partnerships with SolarEdge, Mission Solar Energy, Carrier, Lennox, and Trane.
  • MyOwn Power is transparent about its contact details, providing its location, email, and phone number on its website for ease of contact. 

 

Maintenance

Reviewers generally have a nice experience with the services rendered by MyOwn Power. From the consultation stage, the technicians focus on the client’s questions and explain why and how the recommended systems were chosen. The clients confirmed that the company’s consultants are knowledgeable and thorough. Reviewers particularly appreciated the fact that the salesmen are not pushy and are willing to listen to the customer’s plight and needs before recommending the appropriate solar solution that fits the customer’s needs. 

The company also does roofing. This comes in handy when the roof is damaged due to weather conditions. The solar panels need to be removed before the roof can be repaired, so the process might be a bit challenging. However, the work is easier because it is the same company that is handling both panel installation and roofing; scheduling is not complicated. 

Some reviewers reported that the company lacks good communication skills. It sometimes takes a long time before the company replies to clients’ complaints and inquiries. 

 

Secret Shopper Analysis

We reached out to MyOwn Power, and the company specializes in providing solar power systems for residential and commercial buildings, solar attic fans, HVAC solutions, and post-installation services such as monitoring and repair. They offer financing options and partnerships with reputable brands like SolarEdge, Mission Solar Energy, Carrier, Lennox, and Trane.

MyOwn Power is a BBB-accredited business and has received positive reviews for their knowledgeable consultants, professionalism, and thoroughness. However, some customers have reported delays in communication from the company.

Overall, MyOwn Power is regarded as a legitimate company providing quality solar solutions, but potential customers should be aware of potential communication delays.

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Review Analysis

MYOWN POWER LLC has established a notable presence in the energy industry, maintaining a strong average review score of 4.6. This significant recognition largely results from the 67 clients who’ve awarded them with an exemplary 5-star review. The firm’s virtues, as underlined in these top reviews, are their comprehensive knowledge, professionalism, and thoroughness in their work.

However, it is crucial to acknowledge that there have been 8 instances where customers rated them 3 stars or less. These lower ratings were accompanied by particular criticisms pertaining to customer service responsiveness and overall experience. Despite these intermittent drawbacks, the predominant high review score underscores MYOWN POWER LLC’s capacity to fulfill and often exceed customer expectations most of the time, thanks to their knowledgeable and professional approach, and their thorough attention to detail.

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The SolarEmpower View

MyOwn Power offers quality solar panels made in America. Their staff is patient in explaining all requirements in detail. We recommend them for solar installation services. However, make sure you are not in a rush to get the setup done; their customer support channel might delay responding to your inquiries or issues.

 

💲Cost: 8/10 ✅Legitimacy: 9/10
⭐️Quality: 8/10 📞Customer Service: 7/10
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Contact details

Phone Number: 817-502-1092

Address: 420 Throckmorton St Ste 200 Ste 200, Fort Worth, TX 76102, United States

Email: [email protected]

Industry Certifications

ASES – American Solar Energy Society
ASES – American Solar Energy Society

Service Types

Residential Solar

FAQ

Does MyOwn Power provide a free consultation?

Yes, they offer a free consultation.

Does MyOwn Power provide a good service?

Yes, reviewers say that the company's workers are professional and deliver excellent service designed for each customer's specific situation.

Is MyOwn Power trustworthy?

Yes, reviews we trawled state that the workers are upfront and honest about all the requirements for 'going solar.'

MYOWN POWER Solar Details

Established
2006
Licensing Information

General License Contractor Number: 32503

Contact
Headquarters
420 Throckmorton Street
Fort Worth TX
76120
(817)-524-8848
8.0

MYOWN POWER User Reviews

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Robbin Caraway
Robbin Caraway
Princeton, Texas
August 17, 2023
They take the money and run! Stay away!!
I purchased a full system of panels and a chem battery backup system in 2021. They installed the panels, however I waited until October 2022 for the battery backup system due to supply chain issues. In order for MYOWN Power to receive payment, I had to sign the letter that the work was completed. I was assured by the owner that they would do everything to ensure the backup system worked properly. No good deed goes unpunished, and I was a fool to have signed anything. I'm an adult and that falls squarely on my shoulders. Needless to say, almost a year later, I do NOT have a working backup system; I've been calling and emailing since February 2023, and they are either out of business or purposefully are not completing the work. It's wonderful for the people they have done right by but if you are one that they screw over, they will take your money and run. Unethical and fully lack integrity.

I'm currently looking for another reputable company to finish the work before my LG battery warranty for an RMA expires in October 2023.
David Miskelly
David Miskelly
April 26, 2023
All has been good for…
All has been good for service
Mark Miglio
Mark Miglio
April 25, 2023
Professional staff and excellent installation….
Professional staff and excellent installation. Everything was completed as promised.
Anthony Castro
Anthony Castro
April 13, 2023
Don’t do it. The sales representative…
Don't do it.

The sales representative will be a charming human, probably genuinely kind and great. They will tell you this is a locally owned company and sell you on that Texas pride stuff.

Well, before you even try scheduling something, ask yourself the following questions:

Do you enjoy being an unpaid project manager for a company you're paying to do a service by following through repeatedly with phone calls and texts to get updates? This is the company for you.

Do you enjoy contractors who damage your HVAC unit, try to hide it until you have video evidence showing the extent of the damage? This is the company for you.

Do you enjoy being ghosted as if you were on a dating app while trying to get reimbursed for an inspection fee on work done to repair the damage they caused? This is the company for you.

Do you enjoy calling over the course of two months only to get voicemail boxes and wonder if the company is even operating anymore? This is the company for you.
Julien Perez
Julien Perez
April 6, 2023
Beware of this company subcontractors…
Beware of this company subcontractors and customer, unethical and dishonest people work here. If you’re considering going solar with them, please look anywhere else but here.
Brad Smith
Brad Smith
April 6, 2023
I am a subcontractor USED…
I am a subcontractor USED by myo power. This was my first project working with/for them. A few Sheetrock repairs (damage caused by installation) completed to customer satisfaction. Invoiced over a month ago and have been ghosted by the entire company on paying my invoices. Unfortunately going to have to get my attorney involved. HIGHLY do not recommend doing business with this company if you are a sub. If you are a homeowner/customer; prepare to have liens filed against your home due to them not paying their subs.

I’ve heard I am not the only company they refuse to pay. Another company is owed over 30k ?.
Randy Evans
Randy Evans
March 8, 2023
This company is not any…
This company is not any good at solar installations, project management or communication. Please look up and believe the BBB complaints. I wish I would have.
Juan Luna
Juan Luna
March 8, 2023
Terrible, just check out their…
Terrible, just check out their reviews on BBB those are real reviews. Love how they respond to "reviews" but not to emails or calls.
Mariangie Rodrigo
Mariangie Rodrigo
March 6, 2023
They are the worst company….
They are the worst company. Customer service never answered. I have been with the company since July 2021, they installed the panels on 8-23-21 the panels are not working. I sign for battery the same day, and they installed it on December 2022, more than a year waiting for service, but I have to pay the loan and the electricity bills. I have been sending emails and text, they don’t even call me back to check. I don’t recommend this company to no one.
Keegan Howell
Keegan Howell
February 28, 2023
I have been a repeat…
I have been a repeat customer for 6 plus years
They have installed solar on all my rental homes.

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