Overview
GenPro Energy Solutions is a large solar company based in North Dakota. The company offers a wide range of services, catering to both homeowners and businesses. The company boasts both accreditation from the BBB and an A+ BBB rating.
GenPro’s team consists of individuals with high levels of experience. The company currently serves over two hundred energy-related dealers in North America.
However, there were some warning signs over the emails we received from GenPro, when our secret shopper enquired about their services.
Solar Panels and services offered by GenPro Energy Solutions
Specific Solar Panels Offered:
Here’s a bold claim from the company:
| “GenPro developed a residential solar product line that offers the highest performance standards and style in the residential class. Pair that with our NABCEP certified installation team, solar has never been easier. Work with the same team from the start of the project all the way to the end.” |
The company uses different types of panels and systems for different environments, which they say is because they do not have a “one style fits all”. The company is the largest solar distributor in the region, and so they use a range of panels and systems as it is – which is part of the reason as to why they are able to tailor to the unique needs of each and every customer with panels and systems which work for them.
However, the cynic in the SolarEmpower team doubted this claim. So we looked at customer reviews to be sure, and maybe GenPro’s bold claim stands:
| Review Analysis ⭐️⭐️⭐️⭐️⭐️ |
| In one review database that we analyzed, GenPro received 40/40 5* ratings |
Specific Types of Solar offered
GenPro Energy Solutions offers a wide range of solar systems for both residential and commercial purposes.
For residential clients, the company offers a free energy analysis to help the client in further understanding their current energy scenario and compare it to what they would have with a solar system.
GenPro offers in-home standby power generation services which are carried out with renowned manufacturers. The company offers to do all of the legwork for the customer, making it an easy and efficient process. Additionally, the company offers backup power generation services along with solar design and installation services.
Regarding solar systems for businesses, GenPro focuses mostly on increasing general energy efficiency and reducing maintenance costs. A good example of this would be the company’s lighting solutions, which GenPro claims has the ability to allow businesses to save up to 70% off on their lighting costs.
GenPro also assists businesses in taking control while monitoring their system performance, and analyze the data to detect any issues early.
GenPro Energy Solutions Installation Costs and Process
Costs
The company also offers systems which are tailored to the unique requirements of each and every individual client, and they also have an extensive list of existing clientele; which goes to show the quality of their service.
To save money, GenPro offers its assistance for customers seeking to take advantage of federal incentives, rebates, and tax deductions which help them save money for their businesses.
| When SolarEmpower asked about costs, the company said, “We focus on quality. All solar mods and inverters are tier 1. We do not have a one style fits all, we design the system to fit your needs. We are the largest solar distributor in this region, so we carry a wide range of products and supply most all other solar installers in this area.” |
We were pleased to see that the company focussed on quality, not cost, in installing solar.
For businesses in particular, GenPro Energy Solutions tries to minimise costs for project costs. This is achieved through financing, in-house development, design, engineering, procurement, maintenance, and operations.
Legitimacy
GenPro Energy Solutions is a legitimate company and there are no causes for concern:
- The company boasts BBB accreditation and an A+ rating from the BBB.
- The company is transparent about its reputation.
- The company has a long list of clients.
- The company is transparent with its contact details.
The company also responded promptly and politely to our enquiry.
Maintenance
The company has a contact form on their website for ease of contact.
Regarding scheduling, the company offers more flexibility than its competitors as GenPro does not generally rely on 3rd party individuals and organisations to carry out their services. For example, the company has over 25 in-house electricians. All maintenance is carried out by GenPro themselves, which the company claims to be for the purposes of saving money for businesses.
However be warned about two specific issues that our secret shopper found:
| ❗️The company cannot guarantee its presence at every installation, due to waiting times and availability |
| ❗️The company does not “generally” outsource work. We weren’t convinced by that claim, as we prefer absolutes to generalities. |
The company has a contact form on their website, making it quick and easy to have any particular queries answered. GenPro also appears to offer a good level of support to its existing customers as they continuously assist with monitoring of their systems. With this being said, there are not many customer reviews to support this.
The company stands behind their installations with both manufacturer warranty and installation guarantees.
The SolarEmpower View
GenPro Energy Solutions is the largest solar company in its state, and one of the most reliable due to this. This, along with the company’s abilities to adapt to the specific requirements of each and every customer, makes them an attractive option in North Dakota.
However, do be aware that such size comes with pitfalls: the company isn’t quite as residentially focussed as others, and therefore might not offer the same level of tailored customer service as other companies locally.
