Energy Service Partners Review 2024 - CA Residential View

Energy Service Partners Overview

Energy Service Partners provides residential solar installation services and work for a growing network of salespeople operating as independent authorized dealers. Founded in 2015, the company is based in California but also conducts services in Nevada. The company focuses on helping outside salespeople find work and enjoyment in solar energy, conducted through the company’s Authorized Dealer Program. The company provides homeowners with long-term savings and an enjoyable life of green living by partnering with Tier 1 product manufacturers, providing solid warranties, and using trusted installation partners. 

The company has 73 employees, a current annual revenue of $21 million, and is BBB accredited with an A+ rating; however, its customer reviews are mixed, which may suggest some concerns regarding the company. 

Energy Service Partners Services and Specifics

Specific Solar Panels Offered

Energy Service Partners only caters to residential customers. On its homepage, the company promotes the APTOS 400W Premium BASE panels. APTOS is a Tier 1 industry-recognized manufacturer, and the panels have excellent manufacturer reviews. The company’s page also shows that they use QCell 320 and Longi 355, both Tier 1 solar panels. 

Specific Types of Solar Offered

While the company focuses on solar panels and inverters, the company also offers the following services:

The inverters installed are Enphase and SolarEdge products, both of which are Tier 1 industry-recognized product manufacturers. 

Energy Service Partners Installation costs and process

Costs

As Energy Service Partners split their focus between dealers and customers, the company may not offer as many cost-cutting options as other companies. They do discuss the following:

Analyzing their permits, the average price of their projects is $9,000, with 40% of their public projects under $5,000. Upon further investigation, no specific information could be found regarding the pricing. When SolarEmpower emailed, no response was received. Negative customer reviews, however, discuss the company overcharging and claim the company to be a waste of money. 

After an extensive search, no positive reviews reflected on the pricing of Energy Service Partners’ installations. The average solar panel cost in California is $2.82/W, and the average price of a 5kW system before ITC is $14,100. Nevada has an average solar panel cost of $2.55/W and a 5kW system average of $12,750. We recommend using these as benchmarks to decide the competitiveness of the company’s pricing.  

Legitimacy

Energy Service Partners is a highly legitimate company:

• The company is BBB accredited and has an A+ rating.
• The company has partnerships with Quativa, Goodleap, Sunlight Financial, Sunrun, Pearl Solar, Enphase, SolarEdge, Givepower, and Aptos solar technology.
• The company holds multiple awards, mainly with Inc. 5000. 
• The company is insured by the State Compensation Insurance Fund.
• The company is bonded by Wesco Insurance Company.
• The company has verified active licenses #619149 in Butte County and #1022887 in California. 
• The company is transparent about its employees and contact details, providing their full names and photographs and the company’s location, email, phone number, and social media handles on its website for easy contact. 
• The company is an Enphase Gold Installer, LG-Chem Certified Installer, and a Sungage Financial Certified Partner. 
• The company has an educational blog.
• The company has over 800 google customer reviews. 

Despite these, customer reviews are mixed, which may dampen and restrict the company’s legitimacy. 

Maintenance

The company provides an array of warranties, including:

• 10-Year Roof Warranty
• 25-Year Workmanship Warranty
• 100% Customer Satisfaction Guarantee 
• Microinverter 25-Year Warranty
• Panel Manufacturer 25-Year Warranty 
• Extended Inverter 25-Year Warranty
• Standard Inverter 25-Year Warranty

It is worth noting that customer reviews suggest issues with maintenance, so we recommend checking the terms and conditions of the company’s warranties or what services fall under them. 

Despite having a fairly high customer rating (4.4) on one site, customer ratings on other trusted expert websites rate the company low. Looking at the one-star reviews, customers criticize their communication and customer service (something we have firsthand experience with), claiming that salespeople are unresponsive and deceitful and promises made by the salespeople are not in line with the services, pricing, and experience produced by the company. 

Many discuss issues with money and professionalism from employees and find the company’s process can be extremely delayed and difficult to work with. All reviews have been responded to, and it seems like all issues have been dealt with – hence their A+ BBB rating. One thing the company does note is that they are not a sales organization and do not take full responsibility for issues concerning salespeople. 

The SolarEmpower View

Based on our analysis, Energy Service Partners is an extremely legit company and offer a range of high-quality services and warranties. Despite many high ratings, good customer reviews, awards, and an A+ BBB rating, their usage of outside salespeople has resulted in a few issues regarding communication, money, and maintenance. Therefore, we would recommend proceeding with some caution. 

Contact Details

Phone: 886-865-4559

Email: [email protected]

Website: https://www.joinesp.com/

Address: 970 W 190th Street, Suite 302 Torrance 90502, Torrance, California