Empyrean Energy Solutions Overview
Empyrean Energy Solutions is a solar company that offers residential and commercial solar panel installation in Las Cruces, New Mexico. The company is a family-owned business that was established in 2016 under Lucio Garcia and Miguel Garcia; it has less than 25 employees at its location, making less than $5 million per year.
Empyrean Energy Solutions is a small company that prides itself on being a local business that supplies residents with American-made panels with the motto to underpromise and over-deliver.
Empyrean Energy Solutions Services
- Commercial/residential solar system installation
- Free home energy assessment
- Roofing services and repair
- Solar maintenance and repair
- Financing options
- Renewable energy consultation
Empyrean Energy Solutions Products
The company partners with Mission Solar Energy, AXITEC, SunPower, SolarEdge, Enphase, and Erus Energy.
Solar Panels
MSE PERC 60 MSE345SX5T (Mission Solar Energy)
Keeping in line with Mission Solar Energy’s options of panels, this model is an all-black monocrystalline frame that possesses 25 years of warranty for output and material. The panel has an output of 345W with an efficiency rate of 18.7%.
MSE PERC 72 MSE415SX6Z (Mission Solar Energy)
With a performance of 415W and an efficiency rate of 18.9%, this model is monocrystalline and houses 72 cells. Having an output warranty and material warranty of 25 years, the panel has a decline rate of 0.58% per year after its first year of decline (2.0%).
MSESX5R 385 (Mission Solar Energy)
An all-black panel housing 66 cells, this model is monocrystalline with a rated output power of 385W and 19.3% efficiency. The panel comes with a 25-year output warranty and a 25-year material warranty.
Batteries/Inverters
IQ Battery 10 (Enphase)
A lithium-iron-phosphate battery that can be set indoors or outdoors with the option of wall mounting. It has an inbuilt inverter with 10.50 kWh of usable power and a 10-year limited warranty.
Empyrean Costs and Installation Process
Costs
Empyrean Energy Solutions does not provide information on its service costs; however, the average installation costs of a solar system within the state of New Mexico range from $14,000 to $20,000. As such, prospective clients can expect to spend somewhere within this region if they are seeking a competitively priced business.
Empyrean Energy Solutions offers a number of payment options: credit or debit card, cash, mobile payment, or financing/loan options. In regards to the financing options, the solar company partners with Sunlight Financial and LoanPal/GoodLeap.
Installation
According to past customers, the general installation process involves the company understanding a client’s power usage and needs through consultation and inspection and then designing a system that will be installed upon permitting and approval.
Empyrean Legitimacy
Empyrean Energy Solutions has an active constructor license (#402431) that is scheduled to expire in July 2023.
Although the company advertises itself as a Better Business Bureau (BBB) accredited company on its website, this information is outdated. Since July 2022, the business’s accreditation has been revoked due to failure to abide by the organization’s requirements.
Specifically, Empyrean Energy Solutions failed to address lodged disputes against it and provide a response to customer complaints that were filed against it. As it stands, the business has a C+ rating with an unanswered customer complaint that was lodged in January 20
Maintenance
Maintenance appears to be poor, as a lot of customers report incomplete installations and unresolved issues.
Customer Experience
Customer experience with Empyrean Energy Solutions is largely mixed. Positive experiences detail having no issues along the installation process and being satisfied, whereas most of the negative experiences are complaints surrounding the maintenance and support that is lacking once payments have been made to the company. These complaints seem to go largely unaddressed by the company and are what caused it to have its accreditation revoked under the BBB.
The SolarEmpower View
Empyrean Energy Solutions is a relatively young company, having been in business for less than ten years. However, in its time running, it has managed to garner mixed reception, where the most current feedback leans more toward being unfavorable.
Alongside the negative feedback, the company also has the issue of information surrounding it not being readily available and largely missing. The company does not disclose its company history, its prices, or even its service history. Given the amount of incomplete information surrounding Empyrean Energy Solutions, it is not a company that can be recommended.
| Service: 6/10 | Quality: 6/10 |
| Customer Satisfaction: 5/10 | Availability of Information: 4/10 |
| Overall: 4/10 | |
