Donley Service Center Review 2024 - Is The Price Right?

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Updated on 2023-06-14


Donley Services was first founded in 1976 by Jim Donley. What started as a single truck has grown into a large, well-established company with over 200 employees and 35 million dollars in revenue in 2021. They’ve been providing home repair service to the Valley area of Phoenix, Arizona for 46 years. 

The three areas the company specializes in are A/C and heating repair, plumbing, and rooter and drain cleaning. However, this review will focus on the company’s water heating services. The company has a great reputation with an “A+” rating with the BBB and a 4.7-star rating based on over 400 reviews on established review sites. In addition to these credentials, the company has won two Ethics awards from the Better Business Bureau and the Spirit of Enterprise award from Arizona State University’s W.P. Carey School of Business. 

Donley Services Specifics

Services Provided

Donley Services provides A/C, heating, plumbing, and rooter services for both residential and commercial buildings. Post installation services are also offered at cost. Something of note is that they offer service 24/7, so there is always someone available. 

A/C & Heating Installation and Maintenance 

Due to being located in Phoenix, Donley’s A/C and heating service is the most common service that customers wanted. They have six system types available for installation. These systems include package units, split systems, and hybrid systems to name a few. In addition to installation, the company will provide consultation and repair for any irregularities in current systems through their company phone number. 

The company offers customers to purchase “Home Maintenance Agreements.” In effect, it is a membership that allows customers two inspections a year, discounted parts, priority scheduling, and discounts for plumbing services. 


The company offers full-service plumbing repair ranging from small repairs to complete water filtration system installation. Reverse osmosis water filtration systems are their specialty and they offer consultation and product training for prospective customers. Solar powered water heater installation is also available and the company will help you get tax credits and rebates. 

Rooter & Drain Services

The third and final service that Donley Services offers is drain cleaning and maintenance. They provide full-service cleaning and will repair and replace any part. Full system replacement is available for those customers with lots of damage or an old system. Donley offers spot pipe, open trench, and trenchless non-invasive pipe replacements. 

Commercial Services

For commercial buildings, Donley Services offers their A/C and plumbing expertise. Commercial customers can expect Donley to install and repair systems for the entire building that is professional and high-quality.

Installation Costs & Process

Installation is standardized for all of Donley’s services. It involves a five-step procedure that handles every part of the process. Donley has broken down each part as follows: 

  1. Consultation – Customers call in and give Donley Services an explanation of their problem. They won’t charge for this time. 
  2. Diagnostics & Solutions – If the problem cannot be sorted over the phone, the company sends a qualified technician on site to inspect the building and diagnose specific problems based. After the inspection, customers will receive a detailed report with specifics about what is needed.
  3. Pricing – The pricing is all based on the size of the job. Based on research, the company has worked jobs ranging from less than 100 dollars to several tens of thousands of dollars. According to previous customer feedback, they are flexible and have different financing options available. The labor rate is also competitive based on the market. Once the technician and the customer agree on the work, customers will receive an estimated timeframe for completion.
  4. Installation – A team of licensed technicians will come and complete the work. 
  5. Follow Up – Once work is complete, the company will keep tabs on the work they’ve done by doing two inspections in a year as well as customer support and warranty for all parts. 

Donley Services Costs

Donley Services is highly rated and most customers report feeling satisfied with the price they paid for its services. They cover the full-range of services, so costs will vary a lot. The company website even offers coupon vouchers for many of their services. There are hundreds of dollars in savings that can be utilized. The company has several different payment and financing options. If you decide to buy a solar water heater from them, they will provide all necessary paperwork for tax credits and rebates. 

Although there are a few negative reviews accusing the company of price gouging, all of those reviews were addressed and debunked by the company. Overall, it seems that Donley Services offer competitive prices in Valley area of Phoenix. The work they do also receives high ratings, so Donley is likely worth the prices they charge. 

Donley Services Legitimacy

The company has been around for over 40 years and is family run to this day. They have received two Ethics awards from the BBB along with an “A+” rating. In addition, they have an aggregate star rating of 4.7 over 400 customer reviews spread across all major review sites. In fact, the company displays this rating proudly by providing links to the review sites on their company web page. 

Their social media presence is also active across all platforms and they often interact with their customers. The company site also has blog section, where they publish list articles covering all topics related to their services.

The SolarEmpower View

Donley Services is a well-established company that has satisfied hundreds of customers. They are legitimate and contribute to the city’s well-being through charities and other philanthropic events. In addition, they provide thorough, detailed service for all of their customers at a fair price. It seems that working for them isn’t as great as them working for you, but they haven’t committed any egregious violations, so it seems like it’s not the worst place to work for.

Industry Certifications

Better Business Bureau
Better Business Bureau

Service Areas

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Is Donley Services good to work for?

Employee satisfaction seems to be the one area where Donley Services falls short. Ratings are low, with only a 2.6 average star rating. Most complaints seem to be about pay and working hours. The company has received a lot of positive feedback for their training program, but everything else falls short. It is recommended for technicians who are just starting their careers.

Does Donley Services provide good service?

With high ratings and lots of positive customer feedback, it seems like Donley Services is a great option for those in the Phoenix area. The company has been around for a long time and has amassed a large customer base, so it’s safe to say their services are top-notch.

Does Donley Services provide free consultation?

Yes, they do provide free consultation over the phone. They also offer a coupon for a second opinion if you want someone to come to your place to inspect.

Donley Service Center Solar Details

Licensing Information

ROC053957Residential Air ConditioningROC087142Residential/

11062 N. 24th Avenue
Phoenix AZ

Donley Service Center User Reviews

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Teresa Haggerty
Teresa Haggerty
June 13, 2023
Our technician was on time…
Our technician was on time and quickly assessed our thermostat issue. He was communicative and explained our options. We would use him and Donley again!
Danny T
Danny T
June 11, 2023
Water softner system service. I…
Water softner system service. I reached out to Donley for service since my installer disappeared in thin air. This guy shows up, professional, really understand the mechanics and the system process. I fully understand my system like the back of my hand. I acted silly with the dumb questions, just to define what hes got. He ACE it all. Great work Matt S.
Eadie Rudder
Eadie Rudder
June 7, 2023
On time, very helpful. …
On time, very helpful. I definitely will use Donley again.
June 6, 2023
They did a awesome ??…
They did a awesome ?? job like always
Tom Daguanno
Tom Daguanno
June 3, 2023
Hunter was excellent. He checked…
Hunter was excellent. He checked everything and adjusted what needed to be done so we are getting the best results from our system.
Jeralynn Benoit
Jeralynn Benoit
June 2, 2023
Today our service representative. He…
Today our service representative. He was diligent in addressing our needs. He also took the time to talk to us about our AC as this is a new condo for us and the AC is quite different from the one in our previous condo. He was quite knowledgeable and very nice. Donley did not put in this AC but they have always given us good service, so we chose them for our new place.
Kristine Smith
Kristine Smith
May 31, 2023
Within four hours of contacting…
Within four hours of contacting them, a plumber was sent to my house to give me a quote for a new water heater It was recommended it be replaced by another company due to being plugged with sediment. Technician offered a different option so it could be drained since it was working and the tank not leaking. The cost was 5x less than a new water heater. Repair and draining of water heater was completed and it is good to go. They were the only company who even offered this solution when getting quotes and no attempt to sell me more, which I really appreciate. I will definitely call them again if I need something.
Jason Babcock
Jason Babcock
May 28, 2023
Excellent and prompt service by…
Excellent and prompt service by experienced, knowledgeable, and kind service team! Mike King was our tech and he is meticulous, thorough, and provided extremely professional work. We are so happy with the results and having a much cooler home this summer!
Dave Gallagher
Dave Gallagher
May 24, 2023
The service technician was warm,…
The service technician was warm, friendly, helpful, and professional. We hope to have him for our next scheduled service.
Douglas Erickson
Douglas Erickson
May 24, 2023
The company is not always…
The company is not always reliable in terms of showing up when promised, but Glenn's service today was exceptional. He took the time to consider several problems we have been experiencing and give us good feedback and potential solutions, he performed routine maintenance, and made a repair we needed. Very professional.

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