Donley Services was first founded in 1976 by Jim Donley. What started as a single truck has grown into a large, well-established company with over 200 employees and 35 million dollars in revenue in 2021. They’ve been providing home repair service to the Valley area of Phoenix, Arizona for 46 years.
The three areas the company specializes in are A/C and heating repair, plumbing, and rooter and drain cleaning. However, this review will focus on the company’s water heating services. The company has a great reputation with an “A+” rating with the BBB and a 4.7-star rating based on over 400 reviews on established review sites. In addition to these credentials, the company has won two Ethics awards from the Better Business Bureau and the Spirit of Enterprise award from Arizona State University’s W.P. Carey School of Business.
Donley Services Specifics
Donley Services provides A/C, heating, plumbing, and rooter services for both residential and commercial buildings. Post installation services are also offered at cost. Something of note is that they offer service 24/7, so there is always someone available.
A/C & Heating Installation and Maintenance
Due to being located in Phoenix, Donley’s A/C and heating service is the most common service that customers wanted. They have six system types available for installation. These systems include package units, split systems, and hybrid systems to name a few. In addition to installation, the company will provide consultation and repair for any irregularities in current systems through their company phone number.
The company offers customers to purchase “Home Maintenance Agreements.” In effect, it is a membership that allows customers two inspections a year, discounted parts, priority scheduling, and discounts for plumbing services.
The company offers full-service plumbing repair ranging from small repairs to complete water filtration system installation. Reverse osmosis water filtration systems are their specialty and they offer consultation and product training for prospective customers. Solar powered water heater installation is also available and the company will help you get tax credits and rebates.
Rooter & Drain Services
The third and final service that Donley Services offers is drain cleaning and maintenance. They provide full-service cleaning and will repair and replace any part. Full system replacement is available for those customers with lots of damage or an old system. Donley offers spot pipe, open trench, and trenchless non-invasive pipe replacements.
For commercial buildings, Donley Services offers their A/C and plumbing expertise. Commercial customers can expect Donley to install and repair systems for the entire building that is professional and high-quality.
Installation Costs & Process
Installation is standardized for all of Donley’s services. It involves a five-step procedure that handles every part of the process. Donley has broken down each part as follows:
- Consultation – Customers call in and give Donley Services an explanation of their problem. They won’t charge for this time.
- Diagnostics & Solutions – If the problem cannot be sorted over the phone, the company sends a qualified technician on site to inspect the building and diagnose specific problems based. After the inspection, customers will receive a detailed report with specifics about what is needed.
- Pricing – The pricing is all based on the size of the job. Based on research, the company has worked jobs ranging from less than 100 dollars to several tens of thousands of dollars. According to previous customer feedback, they are flexible and have different financing options available. The labor rate is also competitive based on the market. Once the technician and the customer agree on the work, customers will receive an estimated timeframe for completion.
- Installation – A team of licensed technicians will come and complete the work.
- Follow Up – Once work is complete, the company will keep tabs on the work they’ve done by doing two inspections in a year as well as customer support and warranty for all parts.
Donley Services Costs
Donley Services is highly rated and most customers report feeling satisfied with the price they paid for its services. They cover the full-range of services, so costs will vary a lot. The company website even offers coupon vouchers for many of their services. There are hundreds of dollars in savings that can be utilized. The company has several different payment and financing options. If you decide to buy a solar water heater from them, they will provide all necessary paperwork for tax credits and rebates.
Although there are a few negative reviews accusing the company of price gouging, all of those reviews were addressed and debunked by the company. Overall, it seems that Donley Services offer competitive prices in Valley area of Phoenix. The work they do also receives high ratings, so Donley is likely worth the prices they charge.
Donley Services Legitimacy
The company has been around for over 40 years and is family run to this day. They have received two Ethics awards from the BBB along with an “A+” rating. In addition, they have an aggregate star rating of 4.7 over 400 customer reviews spread across all major review sites. In fact, the company displays this rating proudly by providing links to the review sites on their company web page.
Their social media presence is also active across all platforms and they often interact with their customers. The company site also has blog section, where they publish list articles covering all topics related to their services.
The SolarEmpower View
Donley Services is a well-established company that has satisfied hundreds of customers. They are legitimate and contribute to the city’s well-being through charities and other philanthropic events. In addition, they provide thorough, detailed service for all of their customers at a fair price. It seems that working for them isn’t as great as them working for you, but they haven’t committed any egregious violations, so it seems like it’s not the worst place to work for.