Common Energy Review 2023 - NY Residential View

Installer
Installing solar since 2021
7.5
(Expert Rating Score)

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Updated on 2023-06-14

Common Energy Overview

An industry leader in community solar, Common Energy supports distributed energy projects all around the nation. Their objective is to top the renewable energy industry with Richard Keiser as their CEO. 

Since its establishment in 2018, Common Energy has offered programs that let business owners, tenants, and homeowners promote renewable energy, reduce emissions in their neighborhoods, and save money on their power for nothing on their current utility bill. Their primary goal is to encourage more individuals to convert to solar energy by reducing the cost of their bills. Common Energy strives to serve customers from all demographics as a result.

 

 

Common Energy Services and Specifics 

Community Solar Projects

Almost anybody can support sustainable energy and save money on their monthly power bills thanks to a new initiative called community solar that has been adopted by states all throughout the country. More than 3,000 property owners, tenants, and businesses have signed up to collect sustainable energy credits from their neighborhood solar project. 

The greatest way to explain it was by one client who said that his commitment to living sustainably had motivated him to try out signing up for solar energy. He continued by saying that the moment you join up, you start taking steps to save money. While doing all of this, you are using electricity from nearby solar farms.

 

Costs

Although Common Energy customers mentioned their rates were a bit high, they raved about the excellent caliber of their goods and services. Customers paid their quoted prices without hesitation, demonstrating that they provide excellent value when compared to other businesses in the area. They don’t provide financing options, so be prepared to pay the price out of pocket.

Overall we were impressed with the good value the company offers. Their pricing is a moot point, but it’s still best to go with Common Energy if you’re concerned with top notch products or services.

 

Legitimacy

To facilitate communication, Common Energy is open about its contact information. The company’s location, email address, and phone number are all listed on its website, along with a 24/7 support line for its personnel. They take great pride in their NY SEIA accreditation. 

The business is regarded as a premier service provider by our specialists. Although all the partners of the firm are not formally mentioned, Richard Keiser, an energy enthusiast with ten years of management experience, is the company’s CEO. Excellent ratings and accreditations for the business attest to its credibility.

 

Maintenance

Customers rated them extremely efficient and said they were typically easy to contact. One issue the business was able to fix included shifting an installation date. 

 

 

The SolarEmpower View

Common Energy strives to be the trusted leader in high-quality, engineered renewable energy systems. They use industry best practices to find low-carbon solutions to our community’s energy security issues, act as a leader, and educate others about renewable energy technologies. Our specialists recommend this business since it offers you good service at fair prices.

 

 

Contact

Email: [email protected]

Phone: +18448999763

Address: 175 Varick St, New York, NY 10014, US

Industry Certifications

ASES – American Solar Energy Society
ASES – American Solar Energy Society

Service Types

Residential Solar

Service Areas

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FAQ

I can’t get in contact with Common Energy - what should I do?

Try calling them if you don't hear back from them via email. However, keep in mind that they close down after business hours. As a result, you might need to wait patiently for their responses on their social media profiles.

Are Common Energy trustworthy?

The state of New York has granted Common Energy SEIA certification; thus, yes. Customer reviews confirm that they are a trustworthy company to work with. Additionally, they have New York registration.

Is Common Energy a good company to work for?

Employee evaluations for both current and former employees are generally favorable. We did see that some employees had issues with management. These, however, were all settled. Additionally, consumers mentioned how simple it was to deal with their team, demonstrating that they prioritize employee happiness.

Common Energy Solar Details

Established
2021
Contact
Headquarters
175 Varick St
New York NY
10014
(844)-899-9763
5.0

Common Energy User Reviews

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madison s
madison s
May 26, 2023
Over the last year, on…
Over the last year, on multiple different occasions, my bank account information has been used without permission by Common Energy. The first was part of a transition from Central Hudson for almost $1,000 which permission was given for but not for an amount of this large!

During that occurrence A YEAR AGO, I requested for them to remove my bank account information. They did not do this at this time because I was charged again in Sept. I called and they opened a case. I never heard back from anyone. They charged again in Oct, I called back again in Oct. Same thing. And they refused to refund me even though I had paid Central Hudson a substantial amount of money already and told me I needed to go through and reconcile though Central Hudson chaos of billing that they can't even figure out and then I could call back. I requested yet again for my bank account information to be removed and my account closed. Called again today because somehow they charged me AGAIN, over a year later, and guess what - "I can open a case for you." This is absolutely absurd that I can't speak with anyone else at this company than an entry level representative (who I deeply feel sorry for), and they are STILL refusing to remove my information from their system. DO NOT GIVE THEM YOUR INFORMATION! THEIR BILLING DEPT IS A MESS!

Just to show how ridiculous this is:
5/9/2023 Withdrawal ACH Common Energy -$67.91
10/12/22 Withdrawal ACH Common Energy -$50.83
10/12/22 Withdrawal ACH Common Energy -$48.21
9/21/22 Withdrawal ACH Common Energy -$70.52
9/21/22 Withdrawal ACH Common Energy -$53.39
4/29/22 Deposit ACH Common Energy $946.25
4/20/22 Withdrawal ACH Common Energy -$946.25

EDIT 5/26/23: After I submitted a BBB inquiry for the company, their response is that they did me a FAVOR. What a joke.

I received this comment: "Thank you for your feedback. We apologize for the less than satisfactory experience you have had with our program as a result of the delays your utility company faced. Please note that we have reviewed your account and reached out to you via email and phone call.

We can confirm that we have issued a refund for the $67.91 you were charged on May 9, 2023 and have provided you with $973.87 in savings over the lifetime of your participation in our program. We apologize that you have not been satisfied with the savings you received through our program and our managers are happy to reconnect with you to provide an overview of our dual billing program and how your account has been affected by your utility’s delays."

What is most infuriating is they are going to repeat some gimmicky marketing messaging about how I SAVED money using them. "and have provided you with $973.87 in savings over the lifetime of your participation in our program." Laughable since i OVERPAID Central Hudson and then you took funds WITHOUT PERMISSION, refuse to give them back and are now trying to spin it as if you did me a favor. It's awful.
janice shields
janice shields
March 11, 2023
This provider dissembles and lies….
This provider dissembles and lies. Don’ttrust anything that they say.
Gregory Andracke
Gregory Andracke
January 18, 2023
Customer service agent DAVID answered…
Customer service agent DAVID answered all my concerns regarding billing between Common Energy and Central Hudson Energy
Anna Johnson
Anna Johnson
January 10, 2023
I have had a very…
I have had a very good experience with Common Energy. After a few glitches, and an ongoing major investigation into Central Hudson billing practices, I think everything will be great! I believe in this company and having energy choices going into the future. The only way to do that is to support start up energy companies. I always get a small break on my bill and money in my pocket is where it belongs. Their customer service is excellent and they are attentive to me and all of my questions are answered in a timely manner.
David “Luke” Walter
David “Luke” Walter
December 30, 2022
Wanted out of the program…
Wanted out of the program once they started paying my bill late or not at all but were still charging me. Was told my last charge would be no later than October 2022 but still was charged a week ago. Contacted them and I am still waiting for a response.
Patricia Deshane
Patricia Deshane
December 20, 2022
We have been using Common…
We have been using Common Energy for the past year and have liked it for providing "clean energy" and reducing overall power costs.
Deborah Coffey
Deborah Coffey
November 9, 2022
After signing up for all…
After signing up for all the good reasons mentioned here, I disconnected with Common Energy in February 2022 (because my local energy provider was also doing the good things that C.E. was doing). It will take until the end of November 2022 to fully disconnect with Common Energy. ... This is absurd. As nice as the customer service people are, I don't want to spend hours over a period of ten months sorting out the complications of disconnecting!
Sol
Sol
August 16, 2022
This place is a scam…
This place is a scam that binds you into a contract of dual-payments. You pay both your energy company, and then this place. They save you $20.00 for the cost of $200.00, on top of your power bill. Neat.

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