Bornstein Sons, Inc. Review 2024 - NJ Solar Specialists?

Bornstein Sons Inc Overview

About Bornstein Sons Inc

Bornstein Sons Inc is a 3rd generation family-owned contracting company based in New Jersey. Founded way back in 1928 as a small local plumbing business, the company became a fully registered member with the New Jersey Secretary of State in 1957 and has been active and in good standing ever since.

Bornstein Sons Inc offers a Club Membership subscription option with the intention of maintaining long-term relationships. This recurring revenue makes up the basis of their business model while they aim to attract new customers through targeted online marketing and customer referrals.

Solar Panels and services offered by Bornstein Sons Inc

Specific Solar Panels Offered:

Bornstein Sons Inc has been serving New Jersey as the premier residential and commercial plumbing, heating, electrical, and air conditioning company in the area for almost 100 years. 

Solar panel installation was added to the company’s service offering in 2009 and seems to be just a small part of the company’s electrical services. Our research indicates that the company is much more frequently used for heating and plumbing services. 

Specific Types of Solar offered

Bornstein Sons Inc offers two main categories of solar systems: residential and commercial.


Residential Systems: Bornstein Sons Inc claims to custom design each solar system according to its customer’s needs and site conditions. The cost of a solar panel installation will depend on the amount of electricity consumed on-site, the size of the roof or ground space available to install solar panels and the budget for the project.

Commercial Systems: Bornstein Sons Inc aims to work with businesses and tax-exempt organizations to gain more control of their monthly costs and provide an added layer of protection against unpredictable rate hikes. 

Additional services:

As a multiple-service contractor, Bornstein Sons Inc offers the following services to its customers: 

Installation costs and process

Costs

Bornstein Sons Inc provides a free consultation that’s tailored to each project. The company offers a zero-down financing option and advertises that club members receive “preferred” discounted prices on repairs.

The company is relatively well-reviewed, accumulating 94 customer reviews, and receiving a 4.7* rating overall. Despite the company not advertising its cost for service, several customers have expressed that the company is relatively expensive when compared to competitors, as illustrated in the following customer review: 

Legitimacy

Bornstein Sons Inc is legit.

Bornstein Sons Inc has been in existence for almost a century and has successfully completed thousands of residential and commercial maintenance projects, making them one of the most well-known contractors in New Jersey. 

Maintenance

• The company uses its own in-house electricians and contractors to perform its services and does not outsource any of its work. 
• Bornstein Sons Inc offers an exclusive Savings Club Membership program that provides customers with 24-hour protection and several savings on unexpected maintenance issues. 
• The company also offers customers an emergency line for after-hours maintenance requirements.  

Based on the customer feedback, the company is prompt in responding to customer requests and mobilizing technicians to customers’ properties when needed. However, several customer reviews state that maintenance service costs are extremely high, and certain warranties are restrictive.

Customer Service (Review Analysis)

While the company has received a relatively strong overall customer rating, upon closer inspection, there are two notable trends in the feedback that create concerns for us.

The first is the service cost, with more than 20 customers mentioning that they feel the price was high or that they were overcharged. This type of feedback was also provided by customers that left ratings of more than 4*. 

The second trend noticed was that of customers mentioning that the company does not provide warranties for its maintenance services. Here is just one example of a customer review that illustrates these issues:

The SolarEmpower View

Bornstein Sons Inc is one of the most well-established businesses of its kind in New Jersey. However, our research indicates that there are a few concerns that one needs to be aware of when deciding to make use of the services of Bornstein Sons Inc, specifically relating to their cost of service and their terms of the warranties. 

The majority of customer feedback received was related to the company’s plumbing and heating services. Therefore, SolarEmpower views the company as a more suitable option for customers that require those services since there is minimal information to verify the company’s workmanship related to solar installation projects.